Frequently asked questions

Where is my data processed?

All inference runs on TNG-operated GPU infrastructure in Germany, colocated at the Noris datacenter in Aschheim (Munich). Prompt and response data is not transferred outside the EU.

Is there a CDN, WAF, or other cloud edge in the API request path?

No. We do not use Cloudflare or a similar third-party edge in front of the API. The firewall and request path run on colocated machines at Noris in Germany.

Which sub-processors touch my data?

Inference, monitoring, and operational tooling run on TNG-operated infrastructure at Noris in Germany. Observability is self-hosted on that infrastructure. We do not send production traffic through a third-party CDN, cloud WAF, or hosted analytics stack.

Payments are handled by Mollie, an EU-regulated provider. Mollie is outside the inference path: we share plan and top-up amounts for billing, not prompts, outputs, or per-request usage content. Card details stay with Mollie; we never see or store them.

Internal collaboration tools used for project work are not used to process production customer content. A Data Processing Agreement (including sub-processor terms) is available on request; see below.

Do you train on my prompts or store them?

No. Prompts and outputs are not used to train models (ours or anyone else's) and are not logged or stored beyond the duration of the API call. For each request we retain only operational metadata (API key identifier, endpoint, model name, token counts, HTTP status, and latency). Retention of that metadata and of billing records is described in our Privacy Policy.

Do you provide a Data Processing Agreement (DPA)?

Yes. We provide a DPA under Art. 28 GDPR. The current DPA is available for review and acceptance from your account page under the Legal tab. It is also referenced in our Terms of Service.

Do you store my credit card?

No. All payments are processed by Mollie, an EU-regulated payment service. We never see or store your card details. Mollie is entirely outside the inference path.

What happens when I run out of usage credit?

API requests are blocked once your credit is exhausted. There are no surprise overage charges. You can top up additional credit from your account page at any time so requests keep flowing without waiting for the monthly reset, or you can upgrade your plan.

Who can use TrustedTokens?

TrustedTokens is for business customers only. During onboarding you verify business status (for example with a VAT ID, commercial register number, or other verifiable evidence). See our Terms of Service for details.

Can I cancel anytime?

Yes. Cancel from your account page. Your API keys stop working at the end of the billing period.

Which models are available?

See our models page for the full catalog and current pricing.